Post by calcabrina
[PLEASE CORRECT ME if you have up-to-date info! I don’t want to spread misinformation]
I just sent this email to abillion and I thought I had to share it.
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Hi,
I write because there are several users (new users or users who logged in after a long time) who don’t know about the new donation policy. They think that the old donation system (review > accumulate money > choose sanctuary > donate) is still working because they missed your posts/mails and the donation page still works even though no money is actually given to the chosen sanctuaries. I think this is ETHICALLY WRONG because a lot of people genuinely think that they are helping specific sanctuaries with their reviews…and unfortunately they are not. It would be right to block the donation page and have a permanent warning message on it that says something like “donations are currently suspended + an explanation of the new policy”. This way, no matter what, anyone can be aware of the current policy situation, even if they missed the moment when these changes happened. Transparency is fundamental.
I always hope that you’ll be able to bring back the old donation system because it was REALLY IMPACTFUL: we saw our reviews turn into new fences, bigger spaces to welcome rescued animals in need, bags of animal feed…not to mention, abillion’s mission is amazing.
Thanks,
🦇
Se il conteggio potrà essere utile a devolvere un domani gli arretrati (vedi mai che Abillion voglia distinguersi positivamente anche in questo) va bene lasciarlo ma, con una nota che indichi che in questo momento le donazioni sono sospese.
Se non erro non sono sospese ovunque: avevo proposto di alternare le zone mondo, magari su base mensile, per in modo da poterle distribuire equamente.12 likesReply
Sempre penalizzati noi 😢8 likesReply
The impression that I have is that the abillion team truly is working very hard to make the program a sustainable one and get back to regular donations. I think it is important that we, as both users and folks with ownership in the app provide feedback and ask questions when things are unclear (or in this case misleading). I believe that there was no negative intension here but that the team are “in the weeds” of the app and not always seeing things from the angles in which we see them as users. They are focused on building excitement and interest in the app and working with sponsors (in order to get us back to regular donations, etc). That being said, he was very receptive to the feedback and understanding of why there is a lack of clarity even though announcements were made.
After speaking with him I decided that I wanted to participate in the app again, with the hope that changes will be made to increase communication and transparency. 13 likesReply
And we are committed to making donations that are accruing to our non profits. So we are happy to keep the existing program going while we raise capital for it. Maybe we’ll change it in the future, but our team is constantly talking about how we make it better, how we make it more impactful. And we are in touch with our community.
I’m sorry you feel like we’re not doing enough. 6 likesReply
The individual donations that you give based off earnings from your reviews have been paused since August 2023. The information is being collected and the goal is to have those back up and running, based on my understanding. If this is not correct, hopefully someone will notate. 2 likesReply
In addition to that I'm still waitting for my equity credits to be transferred to a sanctuary. In december they said it would be done in 2 months, and see, it's already April. I didn't want to say anything publicly until my credit was transferred, but now I suppose that's never gonna happen.
While I know my donations haven't been added to the money in due to this sanctuary and they simply disappeared, I see abillion came up with different contests to donate. How come, when they haven't given what was in due in the past? Easy: with this contests they give less.
I do understand the difficulty of giving. Money isn't easy to get. I don't understand the lack of transparency and their evasive way of answering when you ask about these matters and how they blame you only for asking. 2 likesReply
If I am understanding this correctly @calcabrina was expressing concern that the functionality of the app has remained the same - showing that donations can be allotted to specific groups by users after earning donation credits from reviews. In reality the donations are not currently being made in this way (though of course they are being recorded with the intent of those donations being distributed in the future). Though abillion has made announcements regarding this, it’s a challenge because not all folks read the notices, receive them in a filtered inbox, join the app at the right time to receive it, see it on their abillion feed, etc. A note on the donation page explaining the situation or a changing of the buttons/functionality to reflect a donation pause may possibly go a long way in making this clearer.
It is also my understanding that abillion IS currently making donations at this time, but it is through the weekly program.
I believe we are all in 100% agreement that this app has done AMAZING and unprecedented work and good for animal rescues and other charitable sustainability and social justice related causes.
I also believe we are all realistic and understand that money doesn’t just appear and that a workable and sustainable model must be implemented. Also, it is not easy to obtain long term sponsors in a wobbly market, especially in uncertain times.
I truly believe the only issue here is communication. I don’t think @calcabrina was accusing the app of being unethical, but was trying to call attention to the fact that the donation system is unclear. It would be unethical to intentionally mislead folks.
I also don’t think that abillion was intentionally misleading folks. It seems clear to me, after speaking w Vikas, that they’ve tried to communicate the current situation but that the message was not received by all.
Communication is a challenge. It is easy for any of us to read things too fast, misinterpret intensions or just miss messages completely. This is compounded on an international app with folks from varying backgrounds, cultures, languages, experiences.
I think we can all agree that working together as a community to make this app strong is a win for us and animals.
My suggestion would be to add a video to the app to explain the situation and change the functionality or add a note to the donations page. It may also be a good idea for the community to hold a “town hall” of sorts on zoom or another platform at some time. I’m confident that if we could see one another and discuss concerns together we would understand each other more.
We’re stronger together.
Much love 💗 11 likesReply
Abillion is really a great opportunity for all of us to do something and push for change. There is no doubt that Wikas and his team are doing a great job for which we can only say thank you 🙏🏼4 likesReply
Se non avessi letto questo post, me lo sarei totalmente perso. Avevo donato non pochi soldi ai rifugi nell'ultimo periodo 😭5 likesReply
But abillion will tell you "oh no, we're incredibly transparent" and will try to make you feel bad just for asking for transparency saying something like "with all the money we have donated... you come and say this!", but subtly, of course, not in this direct manner. Wait and see how they'll say something similar to this.
The lack of transparency itself is bad. They should inform about all this changes so we decide if we want to make reviews or not. It is not ethical to urge us to write reviews under false promises. But, like I said, worse things happen.
7 likesReply
Io sto facendo molte meno recensioni infatti; uso l'app magari per trovare qualche consiglio e ispirazione vegan, ma avendo l'app perso totalmente lo scopo primario al momento, ( o almeno quello che interessa a me: donare) si è molto svalutata. Magari un giorno si sbloccherà il tutto, ma è più di un anno che è così e invero molti nemmeno ne sono a conoscenza. Chiaramente se lo dicessero, probabilmente ci sarebbero meno nuovi utenti4 likesReply
I downloaded Abillion to see (exclusively vegan) food posts and make them myself 😅 But I understand this is an important issue for some!3 likesReply
Speravo si potesse convertire tutto in donazioni, e a un certo punto sembrava sarebbe stato possibile, e invece no.1 likeReply